Last updated 2026-09-13
Fourteen days to change your mind.
No reason, no penalty, no argument. One email is enough — the form below exists because the law says it must be available, not because we require it.
The short way
Write to support@lumentv.app from the address on your account, within fourteen days of buying, and say you are withdrawing. That is the whole procedure. You will get an acknowledgement, and the money back to the card you paid with within fourteen days of us receiving your message — no later, and usually much sooner.
What the law gives you
Under article L221-18 of the Consumer Code you have fourteen days from the day the contract is concluded — the day of purchase, for digital content — to withdraw without giving a reason and without paying any penalty.
We have not asked you to waive it. A seller of digital content is allowed, under article L221-28 13°, to have the buyer forgo withdrawal in return for immediate access. We do not use that clause. A 21-day free trial has already answered the question it exists for, and asking someone to sign away a right they were about to be given is a bad way to start.
Your statutory guarantees are separate and unaffected: conformity (article L217-3) and hidden defects (article 1641 of the Civil Code) run for their own periods regardless of withdrawal.
After fourteen days
The withdrawal right has ended, but the guarantee of conformity has not. If the application does not do what this site says it does, that is a conformity problem and it is fixed or refunded. Write and describe what happens.
A monthly licence can also simply be cancelled from your account at any time. It runs to the end of the period you have paid for and does not renew.
The model form
Made available under the annex to article R221-1. Copy it, fill it in and send it to support@lumentv.app, or post it to the address on the publisher page. You may equally write your own words.
Model withdrawal form
To Erkan Dogru, 4 rue du Clos Saint-Nicolas, 94510 La Queue-en-Brie, France, support@lumentv.app:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
_______________________________________________
Ordered on (*)/received on (*): _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Signature of consumer(s) (only if this form is notified on paper): _______________
Date: _______________
(*) Delete as appropriate.
If we get it wrong
A refund that has not arrived fourteen days after your notice is a breach, and you may say so to a consumer mediator — [MEDIATOR NAME AND ADDRESS] — free of charge, or through the European platform at ec.europa.eu/consumers/odr. We would rather you told us first, and we would rather it never came up.